Anxiety is interfering with everything your organization needs right now. Anxiety is interfering with creative product/service development, it’s interfering with sales and marketing teams, and it’s interfering with your managers’ ability to communicate effectively. Individuals and departments are competing for recognition (translation: job security), rather than cooperating in creative synergy. Anxiety is interfering with your employees’ ability/willingness to be generous and actively care for your customers, both of which are necessary to create a customer experience that’s worth talking about. All of this anxiety is the result of perceived threats and unmet needs.
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